General Conditions of Use – Deciris Web Application

Last updated: 12/02/2026

Primary language: French (English translation provided for convenience). This Service is strictly reserved for business-to-business (B2B) use.

1. Introduction

Welcome to Deciris. The purpose of these General Conditions of Use (“CGU”) is to define the rights, obligations and responsibilities of the Parties in the context of access and use of the Deciris web application, websites and services (the “Service”) operated by the company Deciris, a simplified joint stock company with a single shareholder (SASU) organized according to French laws (SIRET 94786213200018, RCS Paris 947 862 132, head office at 9 RUE DES COLONNES 75002 PARIS, APE Code 62.20G).

By checking the acceptance box when you first connect, by using the Service or by signing a document referring to it, you (“User”) acknowledge having read these T&Cs and agree to be bound by them without reservation.

The Service is intended exclusively for professional and commercial (B2B) use. If you are an individual consumer acting for purposes unrelated to your commercial, industrial, craft or liberal activity, you are not authorized to use the Service. These General Terms and Conditions are made available in French and English; however, in the event of discrepancy or contradiction, the French text will prevail.

2. Definitions

Service Refers to the Deciris SaaS (software as a service) platform (website and application) which allows the creation of questionnaire models, inspections, data collection, and associated AI-assisted model generation functionalities.

Company (also “we” or “us”) Refers to Deciris (SASU), the provider of the Service.

Customer (also “You”, “Your”, “Your”) Refers to the professional or commercial entity (B2B) subscribing to the Service. Customer may be an organization with multiple Authorized Users under its account. Consumer use is prohibited. Deciris reserves the right to request at any time any document justifying the Client's professional status (such as a Kbis extract less than three months old or a valid SIRET number). When the terms “you”, “your” or “your” are used, they refer to the Customer.

User Means any individual authorized by a Customer to use the Service under the Customer's account (for example, employees or members of the subscribing organization). Users have access to create models, conduct inspections and use all subscription-based features.

Participant Means a third party respondent who is not a Registered User, but who accesses the Service via a unique link or an open link to complete an inspection or questionnaire. Participants can provide responses but do not have a full account.

Organization Refers to the entity (company or other legal organization) associated with a Customer account, which may have several Users.

Content Means any data, information, text, images, questionnaires, templates, responses, or other materials entered, uploaded, or generated by Users or Participants when using the Service (including AI-generated suggestions).

Account Refers to the secure professional space created by the Customer on the Service, associated with an Organization and containing their identification information as well as access to the functionalities of the Service.

Confidential Information Refers to all technical, commercial, strategic or organizational information relating to the Service, the Company or the Client, including, without limitation, algorithms, source codes, trade secrets, and any non-public data communicated in the context of the use of the Service.

Intellectual Property Rights Refers to all rights relating to the Service, including, without limitation, copyright (software, source code, user interfaces, designs, content provided), trademarks, databases and any other right protected by French or international legislation on intellectual property.

Parts Collectively refers to the Company and the Client. Any individual accepting these T&Cs on behalf of a Client declares and guarantees that they have the necessary authority to bind said entity.

3. Acceptance of Terms

By creating an account or using the Service, the Client and its Users accept these T&Cs in their entirety.

Warranty of Capacity and Agency: By agreeing to these Terms, you represent and warrant that: (a) if you are an individual, you have the legal capacity to enter into a contract; (b) if you are acting on behalf of a legal entity, it is duly incorporated and legally existing under the laws of its jurisdiction; and (c) you have all necessary powers and authorizations to bind such entity under these Terms.

Electronic proof: Deciris will maintain electronic proof of your acceptance of these conditions, in accordance with legal requirements.

Clients are responsible for ensuring that their Users and any person they invite (Participants) comply with these T&Cs. If you do not accept these Terms, you must not use the Service.

4. Service Description

Deciris is a cloud-based inspection and survey management platform. It allows Users to:

• Create and customize questionnaire templates on various topics;
• Plan or initiate inspections (investigation bodies) based on these models;
• Collect data by conducting inspections themselves (entering responses on site) or by distributing the inspection to External Participants via email invitations or open links;
• Leverage AI-assisted features to help generate or suggest quiz template content (note: these AI features use artificial intelligence to provide suggestions, but do not use or send any personal user data to external AI providers, as detailed below).
• View and analyze results and reports, including performing calculations or aggregations on collected data.

The Service is provided as a subscription-based software-as-a-service (SaaS) solution, accessible via a web browser. All data is hosted on secure servers located in the European Union. We continually strive to ensure high availability of the Service, but we do not guarantee uninterrupted access (see sections 13 and 14 on availability and liability).

5. User Accounts and Roles

5.1 Nature of Service and Eligibility The Service is exclusively designed for and intended to be used by professionals (companies, self-employed workers, public or associative entities) acting for the needs of their commercial, industrial, artisanal or liberal activity.

Consumer law exclusion: As a strictly B2B platform, the Service is not intended for consumers acting for personal, family or household purposes. Consequently, no provision of these T&Cs can be interpreted as submission to the Consumer Code. The Customer expressly acknowledges acting in a professional capacity and does not benefit from any right of withdrawal or protection reserved for consumers.

Account Eligibility: To use the Service, a Customer must create an Account and choose a subscription plan. The Customer undertakes to permanently maintain the accuracy and timeliness of the information associated with his Account (professional email address, billing details, etc.). In particular, the following are eligible:

• Legal entities (commercial companies such as SAS, SASU, SARL, SA, EURL, etc.);
• Social and solidarity economy entities (associations, cooperatives, mutual societies);
• Natural persons registered in a strictly professional context (micro-entrepreneurs/self-entrepreneurs, craftsmen, traders, liberal professions) with a valid SIRET number.

Representation and Authority: When you use the Services on behalf of a company or organization, you are agreeing to this TOS on behalf of that entity and you represent and warrant that you have the legal authority to do so. In this case, the terms “you”, “your” and “your” will refer to that entity.

Verification of eligibility: The Company reserves the right to verify the eligibility of Customers at any time by requesting supporting documents (Kbis extract, SIRET number, professional email address, etc.). Any false declaration or failure to provide the requested supporting documents may result in the immediate suspension or closure of the Account, without notice.

Each Customer Account is associated with an Organization.

Administrator and Representative: The Client designates a main administrator (the user who created the account or designated as such) who acts as the Organization's representative to Deciris. This Administrator is responsible for managing access, subscription and compliance with these T&Cs by all Users linked to the Organization.

Link with the Organization: The Customer (Organization) can invite several Authorized Users under their Account. The Client is fully responsible for the actions of its Users and must ensure the confidentiality of their identifiers. Any action carried out via a User account linked to an Organization is legally attributable to said Organization.

5.2 Authorized Users Only Authorized Users with a valid Client subscription can access all features of the Service. Users act under the supervision and responsibility of the Client Organization. They certify that they have the legal capacity necessary to use the Service in a professional context. Users must be at least 18 years old.

Individual access: Each User account is strictly personal and cannot be shared. An account can only be used by one natural person.

5.3 Participants (External Respondents) Customers have the possibility to collect data from Participants who are not official Users:

• Participants invited by email: A User may send an invitation by email through the Service (via our integrated messaging system) to external individuals. Each Invited Participant will receive a unique link allowing them to access the specific inspection questionnaire and submit responses without creating a full account.
• Participants via open link: A User can generate an open link for inspection. This link may be shared publicly (e.g. posted on a bulletin board or website). Anyone with the link can click on it, provide basic identification (to create a “participant” profile) and complete the questionnaire.

Participants' access is limited only to completing the questionnaire; they cannot access other features of the Service. Participants are not required to register, but by submitting responses they acknowledge that their data will be collected and processed by the Client Organization via our platform (in accordance with our Privacy Policy and these T&Cs).

5.4 Responsibility and Safety The Client and its Users are solely responsible for the information that they and their Participants enter into the Service.

Account security: It is the responsibility of the Client and its Users to protect the confidential nature of their passwords and identifiers. The Customer is responsible by default for any activity on his account. In the event of unauthorized access or suspicion of compromise, the Customer undertakes to inform Deciris immediately.

Backup obligation: It is up to the Client to take all necessary measures to protect and safeguard their Content. Within the limits permitted by law, Deciris cannot be held responsible for any possible loss, corruption or storage failure of the Content.

Users must use the Service only for legal purposes and in accordance with these T&Cs (see Section 7 Acceptable Use).

6. Subscription Plans and Payment

6.1 Subscription model Deciris operates on a subscription basis. Access to the entire Service (model creation, inspections, data analysis, AI functionalities, etc.) is reserved for Customers with a paid subscription. Subscription plans are offered on a monthly or annual basis. The subscription grants Customer and its Authorized Users a non-transferable and non-exclusive license to access and use the Service during the subscription term, subject to these T&Cs and plan limitations. There are no free trials for general users or a money-back guarantee.

6.2 Fees, billing and taxes The Customer agrees to pay the subscription fees according to the plan selected. Prices are indicated in Euros (€) and are excluding Value Added Tax (VAT). The Customer is responsible for paying all applicable VAT and taxes. Subscription fees will be billed in advance on a recurring basis (monthly or annually) to the payment method provided by the Customer. By subscribing, you authorize us (or our payment processor) to collect recurring subscription fees.

6.3 Automatic renewal and termination Subscriptions will automatically renew at the end of each billing cycle (monthly or annual) unless Customer cancels the subscription before the renewal date. Customers can cancel their subscription at any time via their account settings or by contacting us. Termination can be made until the last day of the current period. Upon termination, Customer will retain full access to the Service until the end of the current paid period. We do not offer refunds, money-back guarantees, or credits for partial periods or unused time.

6.4 Changes to plans We reserve the right to change our subscription plans or pricing, but any changes will not apply retroactively to your active subscription period. If plan prices or features need to change, we will notify you in advance so that you can adjust or cancel your subscription before the changes take effect. Continued use of the Service after price changes become effective constitutes acceptance of the new prices.6.5 Upgrade and downgrade Customers can choose to upgrade or downgrade their plan at any time. Any changes to the subscription plan will generally take effect at the start of the next billing cycle, or prorated charges may apply for immediate upgrades, as determined by our billing system options.

6.6 Beta Services From time to time, we may invite you to try “Beta,” “Pilot,” or “Early Access” features (collectively, “Beta Services”) for free. Beta Services are designated as such and are for evaluation purposes only.

• No Warranty: The Beta Services are provided “AS IS” without warranty of any kind and without service level agreement (SLA). We do not promise that the Beta Services will be maintained or become part of the standard Service.
• Liability: We will have no liability for any harm or damage arising from or in connection with a Beta Service.
• Termination: We may discontinue the Beta Services at any time in our sole discretion and may never make them generally available.

7. Acceptable Use and User Obligations

By using Deciris, you agree to use the Service responsibly and legally. As part of its obligation to collaborate, the Customer undertakes to notify Deciris without delay of any anomaly, error or malfunction of the Service of which it becomes aware.

Furthermore, the Client guarantees:

• Have carried out any formality or procedure required by the Applicable Regulations before any communication of Personal Data to the Service;
• The fair and lawful collection of Personal Data (files, photographs, videos, etc.) and respect for information and collection of consent and/or authorizations from the Data Subjects (in particular with regard to image rights);
• That the processing carried out via the Service is based on one of the legal bases provided for in Article 6 of the GDPR;
• Only communicate to the Service lawful, complete, updated and proven data.

7.1 Sanctions and Implementation

In the event of violation of these provisions, Deciris reserves the right, at its sole discretion, to take any appropriate action, including:

• Immediate suspension or termination of your access to the Service or that of a specific User (temporary or permanent);
• Technical blocking of access to the Service (for example by IP address);
• Deactivation of access to all or part of your Content;
• Reporting the violation to the competent authorities (police, justice), particularly in the event of clearly illicit content or suspected criminal activity.

Deciris will endeavor to notify the Customer as soon as possible, but we reserve the right to act without notice if the nature of the violation threatens the security, integrity or reputation of the Service or third parties.

7.2 Specific rules of conduct

Specifically:

• Registration and Account Access: You must use a valid and stable professional email address to create an account. The use of disposable or temporary email addresses is strictly prohibited. The creation of accounts in an automated manner (via “robots”, scripts or any other unauthorized automated means) is prohibited.

• Lawful Purposes and Status: You will not use the Service in any manner that violates any applicable law or regulation. You represent and warrant that you are not subject to any trade or economic sanctions and are not listed on any list of restricted or prohibited parties (such as the European Union or United States lists). Use of the Service is strictly prohibited from or to countries or territories subject to comprehensive sanctions (including, without limitation, Cuba, Iran, North Korea, Syria, Russia, Belarus, and occupied regions of Ukraine). You agree not to provide access to the Service to any persons or entities on such lists or located in such territories.

• No unauthorized access or data extraction: You will not attempt to access other users' data or our systems without authorization. It is strictly prohibited to use software or automated systems (bots, spiders, scrapers) to extract, capture or “suck” data from the Service, including questionnaire templates, inspection structures or reports. Any extraction of data for competitive purposes or for training third-party artificial intelligence models is strictly prohibited. You must not circumvent or attempt to defeat the security or access controls of the Service.

• No Abuse or Disruption: You will not use the Service to transmit viruses, malware, or do anything that could damage, disable, or impair the Service or interfere with the use of others. You will not perform any penetration testing or vulnerability scanning on our systems without our consent.

• Reasonable Usage and System Load: You agree not to make excessive or abusive use of the Service that would unreasonably exceed the usage patterns of similar users or that would negatively affect the performance, stability or availability of the Service to other Customers. In the event of excessive use (for example, mass and automated creation of inspections), Deciris will endeavor to contact you to reduce your consumption to an acceptable level before restricting your access, except in the event of a technical emergency compromising the Service.

• Fight against Phishing and Fraud: It is strictly prohibited to use the Service to collect highly sensitive information that could facilitate identity theft or financial fraud, including: passwords, social security numbers or similar government identifiers, or banking details (excluding integrated secure payment systems). Any attempt to deceive Participants via malicious links or fraudulent solicitations is prohibited.

• Use of Artificial Intelligence Features: You must not use Deciris AI features to: (a) make automated decisions that have significant legal, financial or medical consequences for individuals; (b) generate or provide personalized advice (medical, legal or financial); (c) carry out profiling or classification of people based on sensitive data (origin, religion, health, sexual orientation); or (d) mislead people about the nature of their interaction by suggesting that they are communicating with a human being.

• Sincerity of Anonymity: You must not present an inspection or questionnaire as anonymous if you use technical tracking tools (emails, IP addresses) or questions allowing you to identify, directly or indirectly, Participants without explicitly informing them.

• Accuracy of Information and Public Interest: Use of the Service to disseminate deliberately false, misleading or malicious information likely to harm public health, security or the general interest (including the integrity of electoral processes) is strictly prohibited.

• Content Standards: You are responsible for all Content that you or your Participants enter or generate on the Service. You must ensure that the Content (including questionnaire templates and responses) does not infringe any third party rights, is not defamatory, obscene, hateful or otherwise unlawful. We are not required to monitor User Content, but we reserve the right to remove or disable access to any content that we deem to violate these Terms or applicable law.

• Email Invitations: If you use our emailing functionality (via the Mailjet integration) to send inspection invitations to Participants, you must ensure that you have a legal basis for contacting those individuals (e.g. their consent or a legitimate interest under GDPR or anti-spam laws). You must not use the Service to send unsolicited mass e-mail (“spam”). We only facilitate sending your invitations through our email provider, but compliance with email and data privacy laws when contacting Participants is your responsibility.

• Participant Data: If you collect personal data from Participants (such as names, emails, responses), you, as a Customer, are considered the controller of this information, and you must comply with all data protection obligations (see Section 9). You must provide any required notifications or obtain consent from Participants for the collection and use of their data. We act as a data processor on your behalf, processing data according to your instructions and our Privacy Policy.

• No Reproduction or Resale: You must not duplicate, reproduce, sell, resell or exploit any part of the Service without our express written permission. The subscription is intended for your organization's internal use only. You may not use the Service to provide a competitive service or permit third parties who are not Authorized Users to use your access.

• Compliance with laws and Regulatory Shield: You agree to never use the Service in a way that would require Deciris to comply with laws or regulations specific to your sector of activity (e.g.: specific banking or medical regulations) other than those expressly accepted in these T&Cs or the DPA. Deciris declines all responsibility in the event of your failure to comply with the specific regulations applicable to your profession.

7.3 Reporting violations

If you identify any use of the Service that you believe violates this Acceptable Use Policy, please notify us immediately by sending an email to contact@deciris.com, including if possible the URL of the content in question or any other supporting information.

8. AI-assisted features and warnings

Deciris offers AI-assisted functionalities (e.g. model generation) powered by third-party AI providers.

8.1 AI Provider and Use of Data We currently use third-party AI providers (such as Anthropic) to generate questionnaire models.

• Data sent: Only the prompts and question structure you request for the model are sent to the AI ​​provider.
• Data NOT sent: We do not send your Participants' responses or your collected inspection data to the AI ​​provider.
• No training: Data sent via the Enterprise API is not used to train AI models.

8.2 Warnings AI-generated content is provided “as is” and may contain errors. We do not guarantee the accuracy, completeness or suitability of AI-generated models. AI Features do not provide risk ratings or legal advice. You must actively review and edit any AI-Generated Content before using it. You are solely responsible for the final content of your questionnaires.

8.3 No liability Deciris is not responsible for AI-generated content or your reliance on such content.

9. Data Protection and Privacy

We take data protection seriously and comply with the General Data Protection Regulation (GDPR) and relevant French data protection laws (in particular the Data Protection Act No. 78-17 of January 6, 1978, as amended). Our Privacy Policy (available at [Privacy Policy Link]) provides detailed information on how we process personal data within the Service. Key points include:

9.1 Roles of the Parties For personal data that you (Customer) collect and process using our Service (for example, information about Participants or Users of your organization), you are the “data controller” and Deciris (SASU) is a “processor” (or “sub-processor”) acting on your behalf. This means that you determine the purposes and means of processing this data, and we only process it according to your instructions and the T&Cs.

9.2 Our obligations as a subcontractor We implement appropriate technical and organizational measures to protect personal data, including storage of data on secure EU servers, encryption and access controls. We limit access to personal data to our authorized personnel or contractors who need to process it to operate the Service. We only process personal data according to your instructions.

Hosting and infrastructure:

• Main application: Hosted on DigitalOcean (EU Region).
• Database: Hosted on MongoDB Atlas (using leading cloud providers such as AWS/Google Cloud/Azure, configured for EU regions to ensure data sovereignty).
• Video services: For remote assessments, we use Agora.

We do not use third-party analytics software to track user data within the app.

9.3 Subprocessors By using our Service, you authorize our use of necessary third-party contractors. Major outsourcers currently include DigitalOcean (hosting), MongoDB Atlas (database), Agora (video), Mailjet (email sending), and Anthropic (AI features, specifically the Claude API, handling model questions only). All subcontractors are bound by contracts requiring data protection in accordance with GDPR standards.

9.4 Retention and deletion of data We retain your data only as long as necessary to fulfill our Service obligations. Upon termination, data is deleted from our active production systems without undue delay (usually within 30 days). Backups can retain data for up to 30 days before being securely overwritten. We suggest you export your data before termination.

9.5 Data Processing Agreement (DPA) The DPA available at [Link to DPA] is incorporated by reference and constitutes an integral part of this Agreement.

• Application: The DPA exclusively governs the terms of processing of Personal Data by the Company on behalf of the Client.
• Hierarchy: In the event of a contradiction between these T&Cs and the DPA regarding data processing, the DPA will prevail. However, the limitations and exclusions of liability stipulated in Articles 13 and 14 of these T&Cs apply to the entire Contract, including the obligations arising from the DPA.
• Company: Any personalized DPA duly signed by both Parties will replace the standard DPA.

9.6 Your obligations as Data Controller You guarantee that you have the necessary legal basis to collect and process the data entered. You undertake to notify your Users and Participants of the existence of our Confidentiality Policy and the role of Deciris as a subcontractor. You are solely responsible for responding to requests to exercise rights from data subjects; we will assist you in accordance with the terms of the DPA.

9.7 Commercial Confidentiality Beyond personal data, the Parties undertake to preserve the confidentiality of any technical, commercial or financial information exchanged (“Confidential Information”). However, information is not considered confidential if it: (a) is or becomes public without breach hereof; (b) was already known to the Receiving Party; (c) is received from a third party without obligation of secrecy; or (d) was independently developed.

9.8 Security incidents In the event of a Personal Data Violation, the Company will notify the Customer according to the terms and deadlines provided for in the DPA. It is expressly agreed that such notification does not in any way constitute an acknowledgment of fault or liability on the part of the Company, but is part of its legal and contractual obligation of transparency.

10. Restrictions on sensitive or regulated data

10.1 Exclusion of sensitive and compliance data Our Standard Service is NOT intended for the storage or processing of personal data that is highly sensitive or subject to specific regulatory compliance regimes. Specifically, you agree NOT to capture, collect or store:

• Medical or health data (PHI/health records).
• Data relating to criminal convictions or offenses.
• Biometric data for identification purposes.
• Any other sensitive category under the GDPR (Article 9) without specific written agreement.
• Data requiring strict legal compliance certifications (e.g. OSHA reports, official government documents) unless explicitly supported.

10.2 Custom agreements for sensitive data If a Customer requires the processing of such sensitive or regulated data, this falls outside the scope of these standard T&Cs. You must inform us in advance and enter into a separate and personalized agreement (Annex) regarding the specific management, storage and security of this data in compliance with the GDPR and other regulations. Without such an effective Annex, the entry of sensitive data is strictly prohibited and is done entirely at your own risk.

10.3 Other prohibited data You must not upload any clear text passwords/logins or payment card information (except in secure billing fields).

Disclaimer Deciris assumes no liability for any non-compliance or damage resulting from your unauthorized upload of sensitive or regulated data to our standard platform. The Service is a tool to help you, but you remain responsible for your own regulatory compliance (e.g. compliance with workplace safety rules) and the accuracy of your data.

11. Intellectual Property Rights

11.1 Our Intellectual Property The Deciris Service, including all software, code, designs, logos, trademarks and content provided by us, is the exclusive property of the Company or its licensors. All rights not expressly granted to the Customer in these T&Cs are reserved to us. No right to use any Deciris trademarks, logos or brand elements is hereby granted without our prior and separate written consent.

Use of the Service does not transfer any intellectual property rights to the User, except for the limited, personal, non-exclusive and non-transferable right to use the Service under the terms of the Agreement. You must not (and must not allow any third party to) copy, modify, distribute, sell or lease any part of our Service, or attempt to extract the source code (reverse engineer), except to the extent permitted by law.

11.2 Your Content and Data As a Client or User, you retain all intellectual property rights to the Content you enter into Deciris (including questionnaire templates, inspection data, responses and generated reports). Deciris does not claim any ownership over your Content.

Limited License: However, to enable us to provide the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, adapt, display and process your Content solely to the extent necessary for the provision and technical improvement of the Service. This license includes the right to create derivative works (such as automated reports) from your Content for your own use.

Customer Warranties: You represent and warrant that (a) you own or control all of the rights to your Content, including the intellectual property rights of third parties if applicable; and (b) your Content does not violate any laws or our Acceptable Use Policy.

Moderation and Responsibility: You are solely responsible for your Content. Deciris has no obligation to monitor the Content but reserves the right to verify, suspend access or delete any Content deemed illegal or in violation of these T&Cs (in particular following a report). Deciris assumes no responsibility for any actions you take with your Content, including sharing it with third parties.

11.3 Feedback If you provide us with suggestions, ideas or feedback regarding the Service (“Feedback”), you acknowledge and agree that all intellectual property rights in such Feedback are automatically and irrevocably assigned to the Company as they are issued. The Company may use, integrate, modify or exploit these Feedback without any restriction, obligation or financial compensation to you. Returns are provided on a completely voluntary basis.

11.4 Third Party Materials The Service may include software or libraries licensed from third parties (e.g. open source components). These components may be subject to their own terms, which are available in our documentation or upon request. You agree to comply with any relevant third party terms where they are incorporated into our Service. Additionally, if our Service includes content (such as AI models or suggestions) provided by third-party sources, these are for your convenience and may be subject to their own intellectual property rights. You must only use such content as permitted (for example, any example templates we provide remain our property or the property of our licensors and are intended for use within the Platform).

11.5 Customer Brands You grant us the right to use your organization's name and logo for the limited purpose of identifying you as a customer on our website or marketing materials, unless you request in writing that we refrain from such use.

11.6 Violation Reporting (LCEN) If you believe that content hosted on the Service infringes your intellectual property rights, you can inform us in accordance with article 6 of the Law for Confidence in the Digital Economy (LCEN). Your notice must be addressed to contact@deciris.com and include: (a) the date of the notice; (b) your full contact details; (c) the description of the disputed content and its precise location; (d) the reasons why the content must be removed, including mention of legal provisions and factual justifications; and (e) a copy of the correspondence addressed to the author of the information or the explanation that he could not be contacted.

12. Third Party Resources and Services

12.1 External Links and Third Party Content The Service may contain links to third-party websites, resources or content (social networks, partners, external documentation) which are not owned or controlled by the Company. Deciris has no control over, and assumes no responsibility for, the content, privacy policies, or practices of these third-party services. Access to these resources is at your own risk and under your sole responsibility.

12.2 Integrated Services and Software Deciris may enable the integration or use of third-party services (e.g. payment processors, analytics tools, authentication services such as Google or Microsoft). The use of these Third Party Services is subject exclusively to the terms and conditions and privacy policies of their respective providers.

12.3 Data Sharing Authorization By activating or using an integration with a Third Party Service, you expressly authorize Deciris to share with said third party provider the data (including your Content or personal data) strictly necessary for the operation of the requested integration.

12.4 No Warranty Deciris provides no warranty, express or implied, as to the availability, security, accuracy or proper functioning of Third Party Services. Deciris cannot be held liable for any interruption, suspension or modification of a third-party Service beyond our control.

13. Disclaimer of Warranties and SLA

13.1 Service Level Agreement (SLA) We will use commercially reasonable efforts to ensure availability of the Service 24 hours a day, 7 days a week, excluding: (i) planned downtime (of which we will provide advance electronic notice); and (ii) any unavailability caused by circumstances beyond our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terrorism, strike or other labor issue (other than that involving our employees), failure or delay of the Internet service provider or cloud provider, or denial of service attack. We do not offer financial credits for downtime in our standard plans.

Maintenance and Improvements: The Customer acknowledges that temporary interruptions may be necessary to carry out maintenance operations, corrections of anomalies or updates aimed at improving the Service. These interruptions are considered an integral part of the normal operation and continuous improvement process of the Deciris platform.

13.2 IT security and threats The Company provides no guarantee as to the total absence of viruses or other malicious components within the elements accessible or downloadable via the Service. It is exclusively up to the Customer to deploy the necessary protection measures (such as antivirus software or external backup devices) to guarantee the security of its own IT environment and the integrity of its data. The Company declines all responsibility for any damage, direct or indirect, resulting from computer attacks (in particular of the denial of service type), viruses or any other form of cyber threat which may alter the Client's hardware, software or data following the use of the Service or the downloading of Content.

13.3 “As Is” Warranty Limitation Subject to the commitments provided for in article 13.1, access to the Service is at the Customer's own risk. The Service is made available “as is” and based on its actual availability, without express or tacit warranty on the part of the Company.

Neither the Company nor its representatives can guarantee the completeness, absolute security, reliability, constant quality or permanent availability of the Service. In particular, no guarantee is provided as to the fact that any anomalies will be systematically corrected, that the technical infrastructure is free of any harmful element, or that the Service and its Content will perfectly meet the business needs or specific expectations of the Customer.

13.4 Regulatory Compliance Limitation Deciris is a tool to help manage professional operations. Deciris does not constitute a certification system and does not guarantee, through its simple use, the Client's compliance with specific regulatory, legal or industrial standards (such as work safety standards, environmental or health certifications). The Client remains solely responsible for ensuring that its use of the Service complies with the laws and regulations applicable to its sector of activity and geographic area.

Template Library: The template library provided within the Service is made available for informational purposes only and “as is”. Although we endeavor to provide relevant models, the Company does not guarantee their accuracy, completeness or legal compliance. It is the Customer's responsibility to check and adapt any model (whether from the library or created by him, including calculations and formulas) before its operational use.

13.5 No Implied Warranty To the fullest extent permitted by law, the Company disclaims all other warranties, expressed or implied, including merchantability and fitness for a particular purpose.

14. Limitation of Liability

14.1 Exclusion of Warranties (“As Is”) EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS TOS AND TO THE EXTENT PERMITTED BY LAW, THE SERVICE AND ANY RELATED CONTENT OR ADVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. DECIRIS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR THAT THE RESULTS WILL BE ACCURATE OR RELIABLE.

14.2 Exclusion of certain damages To the maximum extent permitted by applicable law, Deciris (SASU) (including its officers, employees and partners) will not be liable for indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenues, data, goodwill or business opportunities. This applies regardless of the legal theory engaged, even if Deciris has been advised of the possibility of such damages.

14.3 Cumulative liability limit Within the limits authorized by applicable law, the total, cumulative and global liability of Deciris, all causes combined (including contractual, tort or quasi-tort), under this Contract, the Service or their execution, may in no case exceed the lowest amount between: (a) the total amount of sums actually paid by the Customer to Deciris for the Service during the twelve (12) months preceding the event giving rise to the claim; and (b) two hundred euros (€200.00).

Free users: For Users benefiting from a free plan, Deciris assumes no liability, within the maximum limits authorized by applicable law.

Enterprise Customers: By way of derogation, for Customers with a specific contract (“Enterprise”) concluded with Deciris, a separate liability limit may be provided expressly and in writing in said contract, which will then take precedence over these T&Cs.

Legal limits: This limitation of liability does not apply in the event of gross negligence or fraud on the part of the Company, nor in cases where such limitation would be prohibited by law (in particular in the event of bodily injury).

14.4 Specific Unavailabilities and Exclusions Deciris cannot be held responsible in the event of:

• Damage resulting from a violation of the T&Cs by the Client or its Users.
• Handling or configuration errors by the User.
• Failures of telecommunications networks (Internet) or third-party hosts.
• Loss of data not attributable to gross negligence on the part of Deciris.
• AI-generated content: Any errors or omissions generated by the integrated AI tools.
• Customer Decisions: Strategic choices made based on data collected via the Service.

14.5 Compensation by the Customer The Client agrees to defend, indemnify and hold harmless Deciris (its affiliates, officers and employees) in the event of any third party claim, action or proceeding arising from (a) its Content; (b) its unlawful use of the Service; or (c) violation of these Terms. This compensation covers damages, court costs as well as reasonable attorney's fees and costs related to a possible settlement.

14.6 Professional Customer (B2B) As the Service is reserved for B2B use, the Customer expressly acknowledges that the protective provisions of consumer law do not apply. If a clause were to be deemed invalid by a court, only liability for gross negligence, fraud, or bodily injury caused by negligence cannot be limited.

15. Suspension and Termination

15.1 Termination by the Customer You can terminate your account and these T&Cs at any time by canceling your subscription via the Service interface. Termination takes effect at the end of the current paid billing period. You will continue to have access to the Service until the end of the period. We do not provide refunds for any period remaining after termination unless otherwise required by law. Before your access ends, you have the option of exporting your data (e.g. reports in PDF/DOCX format) via the application.

15.2 Termination or Suspension by the Company For convenience: The Company may terminate your subscription and this Agreement at the end of a billing cycle by providing you with at least 30 days' written notice.

For good cause: The Company may suspend or terminate access to the Service immediately for the following reasons: (a) Non-payment of subscription fees after formal notice; (b) Material breach of these Terms (including acceptable use and B2B restrictions); (c) Judicial liquidation, insolvency or cessation of activity of the Client; (d) Legal or regulatory requirement; (e) Security Threats to the Platform or Third Party Data.

Notification commitment: Except in the event of a security emergency (e.g. DDoS attack, data compromise) or legal impossibility, the Company will endeavor to notify the Customer by e-mail before any suspension of its access to the Service. Company will use commercially reasonable efforts to limit the duration and extent of any suspension to that strictly necessary to resolve the identified problem.

15.3 Effect of termination On the effective date of termination, the right to access the Service ceases. Deciris has no obligation to retain or return your Content beyond the 30-day backup period following the deletion of the account from our production systems (see Article 9). The provisions relating to liability, indemnification and intellectual property shall survive termination.

16. Changes to the Service and Terms

16.1 Evolution and Modifications of the Service In a process of continuous innovation, Deciris may add, modify or delete functionalities of the Service at any time.

• Minor changes: Technical adjustments or feature additions that do not result in regression may be made without notice.
• Substantial modifications: In the event of withdrawal of a major functionality, Deciris will endeavor to inform Customers with reasonable notice.
• Interruption of the Service: In the event of permanent cessation of a Service, sufficient notice will be given to allow the export of the Content. If such an interruption occurs during the paid subscription, the Customer may claim a pro rata refund for the unused period.

16.2 Modifications to the T&Cs Deciris reserves the right to modify these T&Cs at any time (legislative changes, new functionalities, security reasons).

• Notification: Significant changes will be notified to Customers by e-mail or via a notice displayed when connecting to the Service.
• Acceptance: Continued use of the Service after the effective date of the modifications constitutes acceptance of the new T&Cs. In the event of disagreement, the Customer must stop using the Service and may terminate their subscription according to the terms provided for in Article 15.
• Consultation: The current version is permanently accessible on the website with mention of the “Last updated” date.

16.3 Downgrades Changing a subscription to a lower level (downgrading) may result in loss of access to certain functionalities, features or some of the Content (e.g. storage or reporting limits). Deciris declines all responsibility for loss of data or functionality resulting from such a modification decided by the Customer.

17. Miscellaneous provisions

17.1 Applicable Law and Jurisdiction These T&Cs are governed by French law. Any dispute relating to their interpretation or execution falls under the exclusive jurisdiction of the courts of Paris.

17.2 Independence of the Parties The Company and the Client are independent contractors. Nothing in these T&Cs shall be construed as creating an agency, de facto partnership, joint venture or employer-employee relationship between the Parties.

17.3 Interpretation The use of terms such as “in particular”, “including”, “like” or “for example” is deemed to be illustrative and does not limit the interpretation to the elements cited only. The headings of the articles are inserted for convenience only and do not affect the interpretation of the clauses.

17.4 Contractual hierarchy In the event of contradictions or differences between the Deciris General Conditions of Sale and Service (CGVS) and these T&Cs, the Deciris T&Cs will prevail. The T&Cs prevail over the Customer's general purchasing conditions, any additional, contradictory, or incompatible conditions that may appear on the Customer's purchase orders or other documents provided by one of the Parties to the other.

17.5 Subcontracting The Client accepts that the Company may, freely and without prior formality, subcontract all or part of its obligations under the Contract, under its responsibility. In the event of subcontracting, the Company will remain solely responsible for ensuring proper compliance with the obligations entered into.

17.6 Entire Agreement These T&Cs constitute the entire agreement between the Company and the Client relating to its subject matter. They cancel and replace any other negotiation document, written or oral, exchanged between the Parties prior to their conclusion.

17.7 Severability and Non-waiver The nullity or inapplicability of any of the stipulations of the T&Cs will not entail the nullity of the other stipulations which will retain their full force and scope. The fact of a Party not availing itself at a given time of any of the clauses herein cannot constitute a waiver of subsequently availing itself of these same clauses.

17.8 Transfer The Contract may not be subject to assignment or transfer by the Client without the express prior written consent of the Company. The Company may freely assign or transfer the Contract to any affiliated entity or as part of a restructuring operation.

17.9 Survival Provisions which, by their nature, must survive the termination of the Agreement will remain in force, in particular the articles relating to Intellectual Property (Article 11), Confidentiality (Article 9.7), Limitation of Liability (Article 14), Indemnification (Article 14.5) and Miscellaneous Provisions (Article 17).

17.10 Support and Contact We provide support Monday to Friday, 9:00 a.m. to 6:00 p.m. (Paris time) via contact@deciris.com.

17.11 Legal notices

• Company: Deciris (SASU)
• Head office: 9 RUE DES COLONNES 75002 PARIS
• SIRET: 94786213200018
• RCS: Paris 947 862 132
• VAT: FR77947862132